Refund policy
At DrBrio, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund according to the terms below.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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You must provide proof of purchase or order confirmation.
If the returned item does not meet these requirements, the return may be rejected.
Non-Returnable Items
The following items cannot be returned:
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Used or opened products
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Personal care or hygiene products that have been opened
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Gift cards
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Items marked as final sale
Refunds
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.
Late or Missing Refunds
If you have not received your refund yet:
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Check your bank account again.
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Contact your credit card provider.
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Contact your bank as processing time may vary.
If you still have not received your refund, please contact us.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us.
Return Shipping
Customers are responsible for return shipping costs, unless the item is defective or damaged.
Shipping costs are non-refundable.